I had built a cupboard in a bedroom to match a wardrobe which I had built some years ago. For this I needed louvre doors that I could then varnish to match this existing wardrobe. I did not research the internet well enough and purchased new doors made of Pine from another company. These doors were constructed well enough but the staining and varnishing was a total disaster because of the grain in the Pine.
After doing better research I discovered that for the job I was doing I needed Louvre doors made of a hardwood called Ramin. It was then that I discovered "Simply Shutters" because they stocked this type of wood door. Thats when my troubles started because this Ramin Wood is now on the endangered list and cannot be imported any more. Not to worry stocks of all sizes are still available EXCEPT the size 1524x305mm of which Simply Shutters had only one door.(I wanted a pair) A Mr Paul Millar of Simply Shutters rang every company in the country to try to find a matching door to help me out of my trouble.
I was frantically searching the internet and neither Paul and I had any luck in finding one. Then suddenly on the stroke of 5pm that Friday he rang back to say he had discovered one but it had a snag. His info from the firm in Kent which also had just one door was that it was water damaged and dirty. Did I want to take a chance on it? He agreed to get it sent up to his firm, match the two and send them to me.If I wasn't happy the doors could be returned to him at no charge for reimbursement.
To cut the story short they arrived 1 hour ago I unpacked dreading what I was about to see and these doors are in absolute first class condition even the one that had water damage sent up from Kent. A very quick short rub with white spirit followed by a quick light rub with sand paper and the water damage is corrected and the doors will now match up to the existing ones.
We live in an old country cottage and my wife and I, like to keep the cottage standards up.
I cannot speak to highly of this company and Mr Paul Millar. The trouble he went to for us was quite remarkable. I only wished I lived near their establishment so that I could call in and thank them personally.Well done Simply Shutters and Paul, you've restored my faith in human nature. ... Read Less