on shutters and louvre doors
FAMILY RUN BUSINESS SINCE 1999 Family run business
since 1999
FAMILY RUN BUSINESS SINCE 1999 Same day dispatch
on stock louvre doors
No.1 Manufacturer

Website Terms And Conditions

Welcome to the SIMPLY SHUTTERS LTD website terms and conditions for use. These terms and conditions apply to the use of this website at

By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.

The Legal Bits.

We are obliged under the laws of England & Wales to publish the following Terms & Conditions. These T&C's can look a bit daunting at first but please be assured that they do not contain anything that might be considered unreasonable or that could affect your statutory rights.

We consider these T&C's nothing out of the ordinary and they are there to offer you and ourselves clarification on certain procedures as well as protection. If there are any bits that you are unhappy about or require further clarification please make contact with us by telephone or email and we'll do our best to explain things to put your mind at ease.

Alternative Dispute Resolution (ADR)

We always do our very best to resolve customer complaints, but in the unlikely event that we are not able do so, European legislation requires us to direct customers to an appropriate ADR provider. To this end, we would point you to this page on the Chartered Trading Standards Institute website.

From January 2016, the European Union has committed to the implementation of a European Online Dispute Resolution platform (ODR platform) to help consumers who have bought good or services online and have issues with contractual disputes. For more information, please see this page.

Show all terms & conditions ...

Using this website indicates that you accept these terms and conditions regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, do not use this website.

The website is operated by:

Simply Shutters Ltd, a company registered in England and Wales, whose registered office is at 2A Station Way, Brandon, Suffolk, United Kingdom, IP27 0BH.

Our company registration number is 03909451.

Our VAT registration number is 787 182 584

Our contact details are as follows:

Trading address:
2A Station Way,
United Kingdom,
IP27 0BH.
General email:
Telephone number:
01842 814260
Fax number
01842 814460



1.1 You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.

1.2 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.


2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

2.2 Our acceptance of an order takes place when we despatch the order. When we despatch the order the purchase contract will be made and you will be charged unless we have notified you that we do not accept your order or you have cancelled your order.

2.3 We may refuse to accept an order:
(a) where goods are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions.


3.1 All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.

3.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.

3.3 Our prices are reviewed periodically.


4.1 If you wish to cancel your order:
(a) you can notify us by email to before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.

4.2 You can return goods you have ordered from us at any time within 14 days of receipt for a full refund of the product cost or exchange. Outward carriage charges paid will not be refunded. The costs of returning goods to us shall be borne by you. Items for return must be in original condition and packaging. It is your responsibility to ensure that any product(s) to be returned are adequately packaged for transportation through the carrier network. Items that arrive in a damaged condition will not be accepted for return or refund. It is your responsibility to ensure that adequate packaging is used. We suggest using carrier comparison websites such as or to obtain quotes for return charges.

4.3 Upon safe receipt of the goods we will issue a full refund for the amount paid for the goods (excluding carriage charges) or an exchange credit as required.

4.4 We cannot accept goods for return under the following circumstances: -

A) The product is not in original condition.
B) The product has been used or installed.
C) The product has been specifically made for you (i.e. Town & Country shutters).
D) The product has been customised specifically for you (i.e. modified louvre doors).
E) The product has been specially ordered for you. (i.e. Custom Panel polypropylene shutters).
F) The product is not in original factory cellophane or packaging supplied (i.e. factory made louvre doors).
The exception to sub clause 4.4 C) is Traditional Louvre shutters that are made in our own workshops and only where other sub clauses do not apply.
The provisions of this clause 4.4 do not affect your statutory rights.


5.1 You are permitted to print and download extracts from this Website for your own use on the following basis:
(a) no documents or related graphics on this Website are modified in any way;
(b) no pictures or graphics on this Website are used separately from accompanying text; and
(c) any of our copyright and trade mark notices and this permission notice appear in all copies.

5.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

5.3 Subject to clause 5.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

5.4 Any rights not expressly granted in these terms are reserved.


6.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

6.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.


7.1 Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

7.2 You are prohibited from posting or transmitting to or from this Website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

7.3 You may not misuse the Website (including, without limitation, by hacking).

7.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.


8.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

8.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:
(a) you do not remove, distort or otherwise alter the size or appearance of the Simply Shutters Ltd logo;
(b) you do not create a frame or any other browser or border environment around this Website;
(c) you do not in any way imply that we are endorsing any products or services other than our own;
(d) you do not misrepresent your relationship with us nor present any other false information about us;
(e) you do not otherwise use any Simply Shutters Ltd trade marks displayed on this Website without our express written permission;
(f) you do not link from a website that is not owned by you; and
(g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
We expressly reserve the right to revoke the right granted in this clause 8.2 for breach of these terms and to take any action we deem appropriate.

8.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 8.2.


9.1 To register with you must be over eighteen years of age.

9.2 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.

9.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

9.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.


10.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

10.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.


11.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

11.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

11.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

11.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

11.5 When using the Find a Tradesman section of this website, you expressly agree to absolve Simply Shutters Ltd from any claim arising, be it directly or indirectly, relating to the work and services provided by any Tradesman chosen by you. It must be expressly understood that these tradesmen are independent third parties that are in no way associated with or connected with Simply Shutters Ltd. Any contract or agreement will be directly with the Tradesman selected. You will be responsible for all related costs for any work carried out for you and for ensuring that the work is completed to your satisfaction. Simply Shutters Ltd will not become involved in any disputes.


12.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

12.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.


13.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions

13.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

13.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties


These terms and conditions apply to the submission of customer product reviews for display on (this Website) and apply to all users of this Website.

By submitting a review for publication on the Website you agree to be bound by these terms and conditions.

  1. Submitted Customer Product Reviews must:

  •     a. Be received from genuine customers as having purchased the product from Simply Shutters.
  •     b. Be in relation to the product ordered only.
  •     c. Be clear and understandable to other users of this Website.
  •     d. Be submitted in English language ONLY.

  2. Submitted Customer Product Reviews must not:

  •     a. Be received from users who have not genuinely purchased the product being reviewed.
  •     b. Use offensive, vulgar, libellous, or unlawful language.
  •     c. Use offensive or unlawful images or any images that are in no relation to the product being reviewed.
  •     d. Include any confidential customer information including address or bank details.
  •     e. Include any marketing, advertising, or promotional material.
  •     f. Be submitted by under persons under 16 years of age.
  •     g. Be submitted more than once.
  •     h. Include any links or attachments AT ALL.

Reviews that do not meet the terms and conditions as stated in points 1 (a -d) and 2 (a – h) will not be published. The rating system on this Website is for customer feedback and opinion on products only.

The decision on whether a review meets the terms and conditions as stated above is at the discretion of Simply Shutters. We reserve the right to remove, refuse or edit reviews that we consider do not meet the terms and conditions.

By submitting a review to the Website you agree that the name you submit with your review will be publicly displayed on your published review.

If you suspect a review is not legitimate or contains offensive content, please report the review and we will endeavour to investigate and as such remove the review if required.

If you submit a review that is in breach of any of the terms and conditions as stated you accept liability for any losses, expenses or other occurring costs that may be incurred as a result of any third party claims made against SSL in relation to the content featured in your review.


All Press & Recognitions
Company No. 03909451VAT No. 787 182 584
© 2024 All rights reserved
  • We use cookies on this website to improve your experience. By continuing to use this site, you accept our use of cookies. If you would like more information please visit our cookies & privacy policy pages