I had high expectations of this company from previous customer reviews. They were only partially met. First, the positive. This is an outfit which answers its phone quickly, without the ubiquitous press 1 for sales, etc. The staff are friendly and willing. Order placement is easy and the shutters came when promised and are good quality. Now the not so good. My installation is onto a lap boarded house, very similar to that pictured on the SS homepage. SS's instructions are very clear that for a house such as this (irregular surface, not a flat brick wall) ferrules are required. So I try to order these with the shutters, and am very surprised to find that SS don't supply them. They tell me, no problem, they are available from B&Q or any hardware shop. Turns out not to be true, so I call again and ask them for a specific U. K. Supplier. Eventually it becomes clear that there isn't one. Not one. Ferrules of the correct dimensions (around 2 inches long) are only available in the US. Having a friend there, I got them through that route. But, knowing of this problem, SS really should import a quantity in bulk and keep them in stock in the U. K. For installations such as mine, where they mandate their use. Leaving the customer to spend hours hopelessly trying to find a UK source, then suggesting he cuts the top off 60 ball point pens, is poor.

Ordered Town and Country Shutters and they are beautiful. Look so much like wood, I find it hard to believe they are plastic. I had them painted in a beautiful blue which matched my front door perfectly. So happy with the shutters and the service I received. Well Done Simply Shutters.

Fantastic service. Sent an email requesting a brochure for a colour chart, received a phone call shortly after, stating they would send out samples of the shutters with the colours I requested. Once I had put the order through I was then emailed to confirm the colour was definitely the one I wanted. From start to end the service has been fantastic. Fantastic quality also. Can't fault anything.