16 Jun
2021

Important Information – PLEASE READ BEFORE ORDERING

Categories : Company News
Article by 
  • Originally Posted: 4th July 2020

We have all been impacted by the ongoing COVID – 19 pandemic and are experiencing many changes to our everyday lives. We are still open for business and are truly grateful to all of you who have ordered from us and continue to place orders with us.

We are still open for business and welcoming your orders. However, due to ongoing supply chain difficulties some products will be delayed from the advertised schedule.

Lead times are as follows :

Stock item wooden louvre doors:

No delays (subject to availability)

Modified Louvre Doors (where carpentry is necessary):

expect a 1-2 week delay over and above the advised target dispatch date.

UPVC Polypropylene Decorative Shutters:

expect a 5 – 6 week delay over and above the advised target dispatch date.

Town & Country Synthetic Shutters:

expect a 3-4 week delay over and above the advised target dispatch date.

Town & Country Redwood Shutters:

expect a 3-4 week delay over and above the advised target dispatch date.

Architectural accents / Dentil Trim / Window Headers / Pilasters Sets:

 subject to stock availability expect a 2 -3 day delay over and above the advised target dispatch date

As per our company policy we do not take payment until the day of dispatch.

Please note when you place an order online you will receive an order confirmation by email that provides a target dispatch date. As lead times have been extended please ignore the notified target dispatch date on your order confirmation.

Our website is not a live site and as such does not indicate levels of stock. As a small family run business we cannot afford some ‘high tech’ solutions and features and, as we also take telephone orders, providing an accurate online status of stock levels is beyond our capabilities for the present.

Should you unfortunately order any items that are out of stock, a member of our team will be in contact to advise you at the soonest opportunity and assist where we can.

Our offices are open:

Monday – 09:00 – 18:00

Tuesday – 09:00 – 17:30

Wednesday – 09:00 – 17:30

Thursday – 09:00 – 17:30

Friday – 09:00 – 14:00

We can be contacted on sales@simplyshutters.co.uk or 01842 814 260. Should all members of the team be on other calls when you call us please leave a message and we will certainly get back to you as quickly as we can. We appreciate that waiting for a response can be frustrating but we politely ask that you are respectful to our staff at all times as they are working their very hardest to look after everyone as best as they can.

Whilst Coronavirus continues to present a health hazard in the UK, we are not accepting any visitors to the premises to view and discuss the products. Should you require information about a product or would like a quote please contact our office.

Should you wish to collect an order that you have made in person, payment MUST be made beforehand and collection can only be facilitated from a safe distance at the front of the premises. We regret that no customers can enter our premises during whilst Coronavirus remains a threat and hope that you understand that this is for everyone’s safekeeping.

Orders are still being dispatched daily via a third party courier. Whilst the success rate of on time scheduled deliveries continues to be high (over 95%) many carriers are becoming overstretched due to the increased popularity and sometimes necessity of having to order online. Consequently, there may be some delays to the advertised delivery schedule. We provide tracking details when your order is dispatched from us so you can track your parcel on the way to you. Should you require any assistance in tracking your order we are here to help.  

We thank you for your cooperation, understanding and patience during this time. Please stay safe!

Kind regards

Simply Shutters

About Shutter Dog

Shutter Dog

Shutter Dog knows everything there is to know about external, decorative shutters and interior louvre doors and is passionate about creating interesting and informative articles for you to read. If you need advice or inspiration on a shutter or louvre door related subject or you have an idea for an article, send a message to our team and Shutter Dog will get on it right away!

If you need advice or have any questions about shutters or louvre doors contact our team on: sales@simplyshutters.co.uk
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